Overview
Our IT Support Request service is your go-to solution for tackling software glitches, application queries, account-related assistance, and other IT-related concerns. We understand the critical role of uninterrupted technology in your operations, and our team is ready to provide timely solutions.
Service Level Agreement
Service: IT Support Request (inquiries related to general technical aspects of IT)
Response Time: We commit to an initial response within 2 hours during normal business hours.
Resolution Time: The resolution time varies based on the complexity of the issue. For simpler issues, expect a resolution within 1 business day. More intricate challenges might require up to 3 business days for comprehensive resolution.
Support
- Phone: 250-784-7566 or simply dial 7566 (Mon-Fri 8:30 a.m. - 4:30 p.m. except holidays)
- Email: helpdesk@nlc.bc.ca
- Report SLA Violation: Please email your report to Ryan Moran at rmoran@nlc.bc.ca.