First, navigate to your ticketing application in TDNext.
On the left-hand side, select tickets.
Then, on the top-right corner, select the filter icon.
Navigate to the Current Status bar and expand the menu. By default, Closed, Cancelled and Resolved tickets are not displayed.
Select the ticket statuses you would like to see, such as closed and/or cancelled, and you will be able to see the selected statuses.
