Overview
Our IT Asset Request service is designed to provide you with the hardware you require promptly and seamlessly. Whether you need standard equipment like monitors and keyboards or specialized hardware with specific configurations, the IT team are here to assist you.
Service Level Agreement
Service: IT Asset Request and Procurement
Response Time: Our commitment to you begins with a rapid response. You can expect us to acknowledge your request within 1 business day.
Resolution Time: The time it takes to fulfill your hardware request depends on its complexity and the availability of the required equipment. We strive to ensure your needs are met promptly. Standard hardware requests, such as monitors and keyboards, are typically fulfilled within 3 business days. For more specialized hardware requests, which may involve specific models or configurations, the resolution time may extend up to 7 business days.
Support
- Phone: 250-784-7566 or simply dial 7566 (Mon-Fri 8:30 a.m. - 4:30 p.m. except holidays)
- Email: helpdesk@nlc.bc.ca
- Report SLA Violation: Please email your report to Ryan Moran at rmoran@nlc.bc.ca.