 Information Technology

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This Knowledge Base (KB) article provides step-by-step instructions on how to use TeamDynamix to submit an IT request for various services, including IT support and asset requests.

We are dedicated to providing you with top-notch IT services and support to ensure a seamless experience with technology. Below, you'll find the details of our Service Level Agreements (SLAs) for different aspects of IT assistance. These guidelines are designed to give you a clear understanding of response times, issue resolution, and what to expect in case of any disruptions.

Power saving mode is a feature designed to conserve energy when a screen is not actively in use. If you find your screen in this mode, there's no need to panic. This guide will walk you through the steps to troubleshoot and resolve this issue.

Summarizes the information required to access the QNAS server and its backup location.

Summarizes how an end user can add printers themselves and set the default printer. Only works if an end user has local admin rights.

Tips on how to do Advanced mailbox management. Using Retention tags within Microsoft Purview to modify auto-archiving time frame.

Encountering an oversized resolution issue on your Windows computer can be frustrating, especially when the auto-adjustment feature fails to correct it. This KB article provides a simple solution to fix the problem by adjusting the screen resolution to 1280x720 using the Display Settings.

Former Employee Access to Borealis

The KB provides detailed guidance on setting up the Microsoft Authenticator app. It outlines steps such as downloading the app, scanning QR codes, and approving login requests on both computer and mobile devices.

In the world of fixing computer problems, your IP address is like a secret code that helps technicians assist you from afar. In this Knowledge Base (KB) article, we'll take you through the uncomplicated process of retrieving your IP address via Radmin, ensuring you are well-equipped with the essential information to streamline remote assistance.

In this guide, we'll show you how to adjust your power settings to prevent your laptop from sleeping when the lid is closed.

Sometimes, Outlook's display settings can become distorted, causing inconvenience while using the application. Resetting the view can help resolve these issues. In this guide, we will explain how to reset the Outlook view using the Run command with the "outlook.exe /clearview" command.

Summarizes how to search for Domain Names in Active Directory.

This guide will walk you through the step-by-step process of setting up the synchronization, ensuring your SharePoint files are seamlessly accessible through the OneDrive app on your laptop.

Is your laptop running slower than usual? Don't worry, you're not alone. Many non-tech users often experience slow performance on their laptops due to various reasons. In this guide, we'll walk you through simple steps to identify and address the common causes of slow performance, helping you optimize your laptop's speed without any technical jargon.